Shipping, Returns & Exchanges

All sales/exchanges are final. We do not provide refunds for store purchases.

Returns & Exchanges

Exchanges must be made within 30 days of delivery with a valid receipt or order number for your purchase. You may exchange to another item that is equal or higher value.

Damaged packages & any discrepancies on our part will be taken care of ASAP, please contact us at castonsgsg@gmail.com.

Exchanges can be sent to:

Cast On Yarn Shop
60 Eu Tong Seng Street #01-23
Singapore 059804

Shipping

All orders will be processed within 2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.

Domestic orders will be shipped by local courier service and usually deliver between 3-5 days.

For international orders, shipping rates for our items we sell are weight-based. Shipping charges will be calculated and displayed at checkout.

All International orders will be shipped by Singapore Post and depending on the location, it take around 10 to 21 days. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cast On Yarn Shop is not responsible for these charges if they are applied and are your responsibility as the customer.